Five Star Ford North Richland Hills Customer Reviews


April 07, 2015
Garylb
We had a very enjoyable experience with our salesperson Ollie. She was great to work with, gave us lots of time to discuss and worked with us to get the best deal she could.


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April 07, 2015
Cheapskate
Overall, very good car buying experience. Offered a competitive deal on a new car, and had a few free extras thrown in on the deal. Had the vehicle detailed and ready to drive off on the scheduled pick up date. I'm a real cheapskate that would have liked to have seen no dealer's inventory tax and waived/reduced documentary fees on the finance paperwork, but it's just part of the business I guess. Going to see that kind of stuff pretty much everywhere if you're buying a new car, d


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April 07, 2015
Maridan
We are very happy with the lease of our new 2015 Escape. This is the first time we have ever leased a vehicle because we have always driven too many miles to make it worthwhile. We have purchased five or six cars from Jeff and Heather. They work great as a team. When we got to 5Star a week ago, they had had a really busy day but they took care of us as if we were the first customers of the day and stayed with us until close to 10pm. Jeff and Heather are our sales agents as long as they ar


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April 06, 2015
Brandock81
Alfred was great to work and was dedicated on finding the right vehicle. He was courteous to me and my family and made the multi-day buying process comfortable. Thank You Alfred and Thank You Five Star Ford.


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April 06, 2015
Chelle
I met with Doreen and had a wonderful visit! She took me out to test drive the Ford Escape....great vehicle..and I want one!! She put figures together for me on purchasing and then on leasing. I am upside down on my vehicle and am going back to her in November to see where I am and what kind of payments I would then be looking at. She listened to me ...my wants and desires in a new vehicle. I am looking at trading in as my vehicle is much smaller and I am ready to move on up! I will recom


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April 06, 2015
deb123
We traveled from Joplin, MO twice to do business with 5 Star Ford. Well worth the trip! Excellent customer service in both the sales and finance departments.


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April 05, 2015
Trail Bound
This is the third vehicle I have purchased in last five years at Five Star Ford. I always work with Melvin and Kelly in Internet sales. I know what I want when I arrive, and Melvin takes me strait to that vehicle. He always explains the options on that vehicle, and the different packages in detail. I enjoy his no pressure approach, and his willingness to help me fined the right vehicle. When he writes the sale, there are never any surprises. The paper work is streamline and accurate. I enjoy w


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April 05, 2015
Dale
One of the best car buying experience I have ever had. Chad Ritter was great to work with he was easy going and let my wife and I take the time to make a decision. When I came in to ask if we could locate a different model he looked for several. Was very patient with us. This was easy.


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April 05, 2015
Jaroseks
We purchased a used F150 from Carlos a few years ago. Carlos provided superb customer service at that time, but we left felt extremely rushed by the finance department. After looking across several dealerships closer to where we now live only to face severe lack of inventory and overall sales personnel knowledge of the vehicle in which we were interested, I decided to give Carlos a call. Carlos is single-handedly the reason why we came back to 5-star because both last time and this time Ca


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April 03, 2015
MGB
Five Star Ford and three individuals in particular did an outstanding job in helping me purchase my 2014 F-150. My old F-150, which had 180.000+ miles on it had just had some significant issues and I needed a new vehicle quick. Alfred El-Darazi, who I had bought from before, was the first person I contacted and he made time for me to come in, showed me some new F-150's and got me on the road. Anthony Snyder, who I've also worked with before, made the finance piece a breeze as did Sam


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April 02, 2015
EMNelson
I love the way my salesman listens to me and try's his best to deliver to I want. This is our second car purchased at this dealership and I am very satisfied.


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April 02, 2015
sonofjesse
My journey started with an email to Jerry Reynolds at the Car Pro Show. I told him I was looking for an F-150 I could sometimes use for hauling a travel trailer but mostly for personal everyday use. Without any hesetation he sent me to Terry Rich at 5 Star Ford in NRH. Terry new my situation was unique so he put me in the hands of one of the most capable persons I have met in a long time, Rick Dike. I say capable because MY situation was also going to be drawn out due to its uniqueness a


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April 02, 2015
RGO
I just purchased a small Airstream trailer and was looking for a new pickup to pull the trailer. I started my search at Five Star Ford in Noth Richland Hills. My experience was was exceptional and my seach ended at Five Star Ford in Noth Richland Hills. Happy Camper RGO


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April 01, 2015
Nic Fife
Well I have never bought a car before and have no credit I got Carlos Codie card from my mom her friend had just bought a car from him.I gave him a call and let him know what my situation was and how much money down I had for a car. after that I still went and shopped at other places but didn't have the experience that I had with Carlos the customer service was excellent it was like we were friends for a very long timehaving no credit at all was really kind of tough I'm getting into some


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April 01, 2015
bdbask
Justin, is a super person as well as a super salesman. It is always a pleasure to deal with him. This is the fifth vehicle we have gotten from him.. Kenneth Wilder also does a good job of explaining the finance part and that helps.


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April 01, 2015
tga
This is by far the best car buying experience I have ever had. Thank you Sam for taken care of my trade and helping with my car purchase and thank you Kenny for the best experience with finance!


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April 01, 2015
MDJRW
Our experience at Five Star Ford was outstanding, thanks to Crystal Sanders and John Little. The NO hassle deal working with American Airlines employees was fantastic. If every car buying experience was this smooth, more people would not dread visiting car dealerships. Highly recommend Crystal and John at Five Star Ford in NRH. Thanks.


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April 01, 2015
Becky
We found an ad for a car at another dealership in Dallas, but Aaron worked very hard to find us the exact same vehicle at the same price. There was no haggling, just fact finding and a great car at a great price. The dealership is professional, up front and easy to deal with. This is our second vehicle at this dealership and we will go back. Thanks to Aaron I have the best car at the best price!


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March 31, 2015
jrh2371
Great sales team and feel like the financing team will get you the best interest rates possible. Great selection of vehicles to choose from. Great prices!!!


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March 30, 2015
jlurqu
The best vehicle purchasing experience ever!!!! Aaron Dias is a rockstar. Unflappable commitment to ensuring that the customer is delighted. I would recommend this dealership to anyone and will keep it top of mind for my next purchase.


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March 30, 2015
16Coaches
This was the best experience I have ever had buying a car. Sam was friendly, professional and efficient. I test drove the car on a Thursday, called on Friday to make an appointment to buy an Edge on Saturday morning. He was waiting for me to arrive with the paper work already completed just waiting for my signature. Very smooth and pleasant transaction. Just an outstanding experience all the way!!!


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March 30, 2015
Rick Gulley-Promo Planet
David Hyche and Tony Hooman really earned 5 stars and quite frankly, I have never given anyone a full 5 stars. I am in sales so I know a few of the tricks to the trade and to be honest I did not see any of that here at 5 Star Ford, like I did at the Dodge dealership. Frankly, we had no intention of buying a Ford product. I really went in to show my wife a comparison of the newest Expedition versus the Tahoe. We have always been a Chevy family, until now. We ended up buying 2 new Fords from David


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March 29, 2015
Long
Rick Dike did an excellent job finding and getting the mustang that was configured the way I needed. It was the easiest car buy I have ever had. I was in and out with the new mustang in under 2 hours.This was the second car that I have bought from Rick. I would recommend Rick to anyone who is buying a new Ford. Lee Clanton did a great job showing me the ins and outs of the car. Overall the best experience buying a car yet!


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March 29, 2015
Rich
My experience with Five Star Ford was my first since relocating from Massachusetts to Texas 2 years ago. I must admit that the atmosphere here was so different than in Massachusetts. Here there was no pressure from the time I first contact your dealership to picking up my new Ford. From the first contact with Chad Ritter to picking up my new car he was awesome. He truly was straightforward and a pleasure to work with. So not like Massachusetts, there you were just a number but here you felt like


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March 29, 2015
cwkofhebron
Love working with Ollie Jackson and Jeff Crabtree at Five Star Ford. What a great experience, so much in fact, many of my friends and family have also purchase their new vehicles from Ollie and Jeff at Five Star Ford.


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March 27, 2015
bill
I am 81 years old and have purchased many new and used cars over my lifetime. Some dealers I was unhappy with and never went back, because of the pressure tactics. One time I was in a dealership and was buying three new cars, where the "High Pressure man" came out and asked for a $ 100.00 bill to prove that I was serious. I left and went to another dealer and bought three new cars. None of that happened at the dealership and with this salesman. He understood why I was there and what I


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March 26, 2015
trevort23
Nothing but nice things to say about my salesman, Randall Swindell... Very polite, straightforward & determined to get me into a car that was right for me, financially. He made sure I knew exactly what I was getting into from start to finish & offered to keep in touch for any additional assistance. I've already started referring friends to him!


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March 26, 2015
terry
James Garrett was my salesman and it was an honor to work with such coutesy and knowledge in getting me in the car i wanted ,so many thanks to James and Five Star Ford for all the wonderful times i have in front of me driving my new ford !


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March 24, 2015
PaneraSandwich
Mrs. Parker was quick to grab the keys and help my father and I check out the Fiesta ST Iv'e had my eye on. She gave no waist and asked if I wanted a test drive. We said we were interested after that and she was very punctual and straight-to-the-point without being rude about it. She was very friendly and even made my father laugh. The process of purchasing the car was speedy with no extra nonsense. I would recommend her and the whole Five Star Ford staff to anyone looking to purchase their


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March 24, 2015
Stude
Bob found the truck I was wanting and answered all my questions. Highly recommended! Thanks Bob for your professionalism and no pressure sales. Mike Studebaker


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March 23, 2015
N4k14J
Joseph Ferrantelli and the guys over at Five Star Ford made my day. Ive been here in the DFW area for 15 years and my experience with Five Star tops my list of dealership experiences. Joe is top of the line and has won a raving fan. Thanks guys!


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March 23, 2015
bradb74
My wife had a car and the engine went out, I have bought a few cars from David in the past so I gave him a call and we found a car online I emailed our credit app's he stayed in contact with me during the whole process, Even on his day off he was calling and keeping me updated. When the deal was done with the bank we set a time to show up and drive the car and sign. We got to the dealership and David had the car clean and ready to go. He went out with my wife and I and sat in the car and wen


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March 22, 2015
FordDude
I specifically returned to 5 Star Ford due to my previous experience dealing with Carlos Hernadez. Carlos went out of his way to insure that my wife and I were completely informed about our purchase and made sure we were completely at ease through the process. The experience was like working with a close friend versus a "salesman". Tut Edwards and the "Tutman Experience" was something to behold. Tut was friendly, outgoing, and completely knowledgeable with the total finance


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March 22, 2015
Len
This was my first purchase from 5 Star Ford of NRH's. It will not be the last! Rick Dike and Lee Clanton gave me excellent service and I was out of the dealership in record time with my new truck. Without a doubt it was the best car buying experience I have had in 50 years. Lee Clanton's orientation to the operation of the vehicle was thorough and very comprehensive. He is a real pro at customer satisfaction.


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March 21, 2015
john
this is my 2nd purchase from 5 star ford and like before it was above and beyond no games played i did my internet search found my color and price was perfect slalesman was great finance department totaly made experience crystal clear on what i was signing made sure of options i may need , thank you all very much . j spanier


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March 20, 2015
corcoranboyd
This is the second car I've bought from Alfred and I will buy my next car from Alfred and 5 Star. Alfred is the main reason I deal with 5 Star. The only negative about this last sale is the total loan value was not gone over in detail with me by the finance person I dealt with. I was under the opinion that the MSRP was $36,000 + and I owed $19,000 + on my trade-in and ya'll gave me $10,000 on the trade-in. Also y'all gave me a $5,200 rebate and I added $1,000 down payment. This shoul


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March 18, 2015
Robert
Wonderful experience from beginning to driving away. Everything I wanted to find at a price I could afford. Joshua Fichter and David Deger are the best around.


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March 18, 2015
Tina
The best experience I have ever had in buying a vehicle. You would have thought we had always known each other. I am blessed and blessed to no him. He will always be my dealer.


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March 17, 2015
Brian H.
We came into the dealership to just look around, we weren't sure of what we wanted to buy at the time outside of an SUV, a new Ford Echo was toward the top of the list of models we had decided to at least consider. We also needed to purchase a used vehicle for our teenage daughter and had not considered going through the dealership and instead were looking to buy from an individual selling a car. David Hyche had sold a vehicle to our neighbor and they were very happy with him and the de


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March 17, 2015
jim
Great - much better than expected - no hassle, very helpful, very professional had some credit issues and Anthony got us a very good rate very pleased with trade in allowance no high pressure - everyone worked for us to get a great deal


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March 17, 2015
Robert P
No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned me on to 5-Star and he didn't steer me wrong. They never tried to sell me something I didn't want. I did specifically request the Auto Butler paint protection system and it was applied quickly and professionally. I know that paint protection services are considered high-profit items for dealers, but 5-Star offered an excellent price and havi


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March 16, 2015
Shelbi Krajcovic
I went in there with my doubts that I wouldn't get approved and that if I did it wouldn't be for the car that I wanted. As soon as I walked in Jim assured me he would do everything he could to make sure I walked out with a smile. I was so nervous but Jim and Jack were so easy to conversate with and do business with as well. I was able to get the car that I went in there for and walk out with way lower monthly payments than I expected. I am truly happy with my decision and so glad I went


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March 16, 2015
Sharon
I have always dreaded the car shopping experience, but was completely shocked at how easy and hassle free Jason made it for me!! Not only was I looking for the right car for my son, but was buying it from Oregon! Jason worked we me to get the right price and all the paper work done in time for my son to pick up the car!!! I know that he went above and beyond the call of duty and felt that he really cared that I was making the right decision and purchasing the perfect car!! I would recommend him


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March 16, 2015
JohninDallas
I was in the market for an F150 Crew Cap and chose 5 Star Ford in North Richland Hills based on positive internet reviews. I was not disappointed!! My Sales Representative was Joe Ferrantelli, who has been with 5 Star for several years. He was friendly, easy to work with and EXTREMELY KNOWLEDGEABLE about the Ford product line. He explained numerous features before, during and after our test drive. I went home after my initial test drive and followed up with Joe the next day. He informed me


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March 15, 2015
Scott B
I needed a car with better gas mileage and knew that the Focus Titanium Hatchback was it. Tony Mellado was my sales rep and he worked around my schedule to make sure I did not have to spend a lot of time at the dealership. He had everything ready to go when I came in on Feb. 14th. Went to finance and Bryan was extremely helpful with all the paper work and had me out and on my way quickly. If I'm in the market for a Ford in the future, I will have Five Star on the top of my list.


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March 15, 2015
dk661
I had a tough situation and they worked hard to tender a deal for me that worked. I had a new 2014 BMW with a clear title that I didn't like and I decided I wanted a Ford F-150 again. But how to make that deal work that could be a win/win for both parties, I was afraid it was next to impossible. Even though I thought the BMW I had was not right for me, I was prepared to keep it if I couldn't find the deal I wanted because it was a great car with still a lot of value left in it. In other


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March 14, 2015
ReneTracy
Couldn't have asked for better service! Our salesman Joseph knew any and everything about our vehicle! He was very pleasant showed us everything even programmed our phones to the vehicle! Def. went beyond the call of duty! We loved him! Our finance was great as well! Jack was awesome! Very pleasant AWESOME EXPERIENCE! Thank you!


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March 14, 2015
Buisman
We dealt with Jason as our salesman mainly, and Anthony was the manager that wrapped up the deal. They both were very personable and friendly. It was the BEST car buying experience that we have ever had. We would highly recommend buying a car from Five Star Ford.


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March 13, 2015
ksgates
great experience Ollie was very helpful and made everything go very smoothly from the first call to the test drive and inspection to teaching my son the basics of the some of the technology of a newer car.


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March 12, 2015
Texmac1011
I can't say enough about our buying experience with 5 Star Ford and especially Jeff and Heather Smith. They knew the vehicle, answered all our questions and kept us informed throughout the entire process. We will definitely visit again when it is time for another vehicle.


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